General FAQ
Answers about accounts, plans, billing, Cloud credits, and exported data.
Accounts and access
What is PropertyDataLabs?
PropertyDataLabs provides the Zillow Data Exporter browser Extension and the Cloud tools. The Extension exports data while you browse Zillow. Cloud jobs run on PropertyDataLabs servers and can collect more detailed data, run on a schedule, and deliver results automatically.
Start with Choose the Extension or Cloud if you are deciding which workflow to use.
Do the Extension and website use the same account?
Yes. Sign in to both with the same PropertyDataLabs account to use your plan's features. A Zillow account is separate and is needed when exporting your Zillow Saved Homes. See Zillow Data Exporter and your PropertyDataLabs account.
Is PropertyDataLabs affiliated with Zillow?
No. PropertyDataLabs is independent and is not affiliated with, endorsed by, or sponsored by Zillow, Inc. Read the trademark and non-affiliation notice.
Is PropertyDataLabs a data broker?
PropertyDataLabs provides software and processing services for collecting and exporting property data. The Extension reads information from Zillow in your browser. Cloud workflows collect data through third-party providers. See the privacy policy for provider and data-handling information.
What can I do with exported data?
Check the terms and permissions that apply to the source data and your intended use. Exporting a record does not establish permission to republish, resell, or use it for any particular purpose. See Terms of Service and the disclaimer.
Why does setup ask about my goal and profession?
These answers help choose the setup steps shown on your Dashboard, such as a first Extension export, Cloud import, or monitoring job. You can skip personalization and choose a workflow yourself.
Plans and billing
Is there a free trial?
There is no timed trial. The Free plan includes 50 single-page CSV exports per month, with up to 40 search listings and 10 default fields per export. Use it for as long as it meets your needs.
Can I change or cancel my subscription?
Yes. Open Settings → Billing and plans. Free accounts show Upgrade plan; paid subscriptions show View plans. Use the same page to cancel a recurring plan or update its payment method.
An upgrade at the same billing interval normally takes effect immediately, with a prorated charge. A downgrade at the same interval takes effect at renewal. Switching from monthly to yearly billing takes effect immediately and starts a new billing cycle; switching from yearly to monthly is scheduled for the annual renewal. Review the effective date and charge before confirming.
Cancellation stops the next renewal. You keep the current plan until its displayed end date unless a refund ends that access sooner. Read Manage your subscription.
What is Solo Lifetime?
Solo Lifetime is a one-time license for one user and one email address. It includes unlimited Extension exports, current personal Pro web and Extension features, Agent API and MCP access, and future Extension updates. It includes zero Cloud credits; buy credit packs separately to run Cloud jobs. It does not include Ultra-only or organization features.
How do I request a refund?
Eligible subscription payments, including renewals, and Solo Lifetime purchases are refundable within 7 calendar days of the exact transaction time.
For a subscription, cancel it first, then use Request refund in the Billing page's Refunds section. For Solo Lifetime, use Request refund in the Solo Lifetime section. Submitting a request does not remove access while Paddle reviews it. Approval ends the refunded access; any separate active entitlement remains.
Cloud credit packs are non-refundable. Read Refunds and eligibility for the full steps, processing times, and the limited subscription exception for verified non-use.
How are payments processed?
Paddle handles checkout and stores payment-card details. PropertyDataLabs does not store your full card details. Billing history and available invoices are under Settings → Billing and plans → Invoices.
Cloud credits
What does a Cloud credit pay for?
Credits pay for Cloud collection. Basic Importer and Aggregator runs cost one credit per results page processed. Advanced Importer and Aggregator, Fetcher, and Monitoring use credits for successfully retrieved primary properties. Rental units within a primary building listing do not add Advanced credits.
Read Basic vs Advanced exports and Cloud run costs for estimates and examples. Downloading a retained result does not collect the data again.
When are subscription credits added?
Monthly Pro and Ultra subscriptions add their allowance each monthly billing cycle. Yearly plans add the full annual allowance at the start of each annual cycle. Solo Lifetime has no recurring credit allowance. See Cloud Credits.
Do purchased credits expire or have a monthly fee?
No. A credit pack is a one-time purchase, and purchased credits do not expire. Using them requires Cloud access through Solo Lifetime, Pro, Ultra, or an eligible legacy plan. If you return to Free or Basic, unused purchased credits stay on the account until eligible Cloud access is active again.
Can I refund unused credit packs?
No. Start with a smaller pack if you are unsure how much processing you need.
Exports and data
Which file formats are available?
The Extension exports CSV on every plan and Excel (.xlsx) on Basic and higher plans, including
Solo Lifetime. Cloud results support CSV, Excel, Parquet (.parquet), and JSON (.json). Agent API
and MCP exports use JSON or NDJSON with a smaller set of normalized fields.
Google Sheets is a delivery destination. Cloud Importer can use manual download, Google Sheets, or CSV delivery by email. Google Sheets and email cannot be selected together for the same job. The retained result remains available for manual download.
Can I see every available field?
Check the reference for your listing type:
Availability varies by plan and collection mode. Fields marked (TBR) are scheduled for removal; see Exported field statuses and changes.
Why is a field empty?
The source may not provide a value, the selected collection mode may not include the field, or the value may not be reliable enough to export. A supported field is not a guarantee that every listing will contain it. Check the field reference and collection mode before trying another run.
Can an AI assistant use my data?
Eligible accounts can create a scoped token under Settings → Agent access. MCP and the Agent API can read existing jobs and results, edit supported job settings, and start runs after approval. They cannot create or delete jobs. See Get started with MCP.
Still need help?
Use the Extension troubleshooting guide for sign-in, visibility, and export problems. For an account or Cloud issue, contact support with the error message and relevant job or result details.