Help and troubleshooting
Find answers, resolve common problems, check service status, and contact PropertyDataLabs support.
Start with the section closest to the problem you are trying to solve. Product-specific FAQ pages provide focused answers, while the general FAQ covers questions that apply across PropertyDataLabs.
Find an answer
General FAQ
Answers about accounts, plans, billing, data availability, credits, and policies.
Cloud Importer FAQ
Answers about Zillow URLs, Basic and Advanced costs, schedules, result coverage, and missing data.
Organization FAQ
Answers for existing organizations on legacy Team or Enterprise plans.
Contact support
Reach PropertyDataLabs by email, contact form, or directly on X.
Resolve an Extension problem
- Follow the Extension troubleshooting guide for common installation, sign-in, visibility, and export problems.
- Use Update the Extension to confirm that the latest version is installed.
- Check the Extension service status when an incident may be affecting exports.
Notifications, service status, and support
The notifications and support guide explains account alerts, feedback, and service status. If the documentation does not resolve the problem, see Contact PropertyDataLabs support for email, contact-form, and X options and a checklist of useful diagnostic details.