FAQ
Find answers to common questions about using PropertyDataLabs with an organization account.
This page answers common questions about PropertyDataLabs organization accounts. Start with Organization administration if the organization model is new to you.
General
How many users can I add to my organization?
The legacy Team plan supports up to 10 organization members, including the owner. The legacy Enterprise plan supports up to 50 members, including the owner. Neither plan is open for new registrations or subscriptions, but existing subscribers retain their organization allowance. See the Team plan reference for Team details.
Can I be a member of multiple organizations?
Non-owner members can belong to only one organization at a time. To join another organization, they must leave their current organization first. Organization owners cannot leave normally; they must delete their current organization before joining another.
Roles and permissions
What can an organization Owner do?
The owner controls the subscription and organization lifecycle, can invite and remove users, manage credits and teams, change the organization name, and promote members to admins. The owner cannot leave or remove themselves.
What can an organization Admin do?
An admin can invite users, manage members and internal teams, transfer credits, configure automatic credit allocation, and review organization usage. An admin cannot change the organization name, manage the subscription, remove the owner or another admin, or delete the organization.
What can an organization Member do?
An organization member inherits eligible paid extension and Cloud features from the owner's subscription and uses their own assigned Cloud credit balance. Members can view the directory but cannot manage invitations, roles, teams, credit automation, reporting, or the subscription.
Membership and invitations
What happens if I leave my organization?
Your inherited organization access ends, remaining organization credits return to the owner, and your account returns to the Free plan. Your PropertyDataLabs account itself is not deleted.
What if my invitation has expired?
An invitation remains valid for 14 days, while its secure email sign-in link remains valid for 24 hours. If only the sign-in link has expired, sign in directly with the invited email address. If the invitation itself has expired, ask the organization owner or an admin to resend it. Resending starts a new 14-day invitation window and creates a new 24-hour sign-in link. An invitation can be resent up to two times.
Do internal teams change access or credits?
No. Teams are optional groups inside an organization. Adding or removing a team assignment does not change the person's organization role, paid feature access, credit balance, jobs, or results.
Contact support
I have another question
See Contact PropertyDataLabs support to reach us by email, contact form, or directly on X. Paid customers receive priority support, and we usually respond very quickly, although exact response times can vary.