Billing, plans, invoices, and Cloud credits

Billing overview

Open Settings → Billing and plans to review your access, the recurring plan when one exists, and remaining Cloud credits. Recurring subscriptions show their billing period, renewal date, and current cycle. Solo Lifetime appears as a separate one-time entitlement without a renewal date or billing cycle.

Billing and checkout actions are handled securely by Paddle. PropertyDataLabs does not store your card details on its servers.

Subscription actions

• Invoices opens payment history and receipts.
• View plans compares available plans and billing frequencies.
• Cancel plan starts the cancellation flow. Read the effective end date before confirming.
• Update payment method opens Paddle's secure payment-management flow.

An upgrade within the same billing interval takes effect immediately. Paddle credits the unused portion of the current plan and charges the prorated difference. Switching from monthly to yearly billing also takes effect immediately and starts a new annual billing cycle.

A downgrade is scheduled for the current renewal date, so the existing plan and features remain active until then. Switching from yearly to monthly billing is also scheduled for the annual renewal date. The Billing page shows a pending change and provides a cancellation action while the change is still scheduled.

Plan changes can affect future limits and feature access. They do not rewrite completed Cloud results. Review the confirmation window because changing away from a Team or Enterprise plan can also remove organization access when the change takes effect.

Invoices and receipts

The invoice table includes the payment date, product type, quantity where applicable, status, amount, currency, and receipt link. Subscription, Solo Lifetime, and credit-pack payments are identified separately. A refund appears as a separate status. Select Receipt to open the document provided by the payment processor. Read Refunds and eligibility for the eligibility rules, request steps, and processing timelines.

For a recurring subscription refund, cancel the subscription first. If its most recent payment is still within the seven-day window, the Billing page shows Request refund. Solo Lifetime has its own Request refund action on the license card during its seven-day window and does not require subscription cancellation. Credit packs are non-refundable.

Compare plans

Open Settings → Billing and plans → View plans and switch between Monthly and Yearly billing. The comparison covers export formats, extension limits, Cloud tools and credits, organization features, and support. The current plan is marked in the plan cards.

Free accounts show Upgrade plan instead of View plans. Check the price and allowance shown before changing a plan.

The Team plan and Enterprise plan are legacy plans for existing subscribers. Neither is open for new registrations or subscriptions, so they are not offered as upgrades. Existing Team and Enterprise subscribers should contact support before changing or cancelling their plan to understand how the change will affect their organization.

Cloud credits

Cloud credits pay for server-side property processing. Included credits are shown on the Dashboard, Billing page, and Cloud job review pages. Monthly subscriptions add their monthly allowance each billing cycle. Yearly subscriptions add the full annual allowance at the start of the annual billing cycle. For example, yearly Pro adds 36,000 credits rather than 3,000 separate monthly deposits. Solo Lifetime includes Cloud access but no credits, so a Lifetime owner must buy a pack before starting a Cloud run.

• Basic Importer and Aggregator processing costs one credit for each Zillow results page processed.
• Advanced Importer, Aggregator, and Fetcher processing costs one credit for each primary property processed. Units contained within a primary rental building listing do not cost extra credits.
• Monitoring uses credits for properties processed in each monitoring run.

For listing-based Cloud processing, a property uses a credit only when its data is successfully retrieved. A property that cannot be retrieved uses zero credits. Successfully retrieved properties can still have empty fields when Zillow does not provide every value.

One results page can contain up to 40 listings, and a job can process up to 20 pages per source URL. An Advanced 20-page run can therefore use up to 800 credits per source URL. Read Basic vs Advanced exports and Cloud run costs for the full comparison and worked examples. The completed result shows actual credit use.

One-time credit packs

Open Settings → Add-ons → View credit packs when the account is eligible. Packs are one-time purchases, do not change Solo Lifetime or a recurring subscription, do not renew automatically, and do not expire. Purchases are final and non-refundable. Compare the pack size and unit price, then select the buy button only when ready to open Paddle checkout.

Start with a smaller pack if the required volume is uncertain. A broad Export all listings job can use more credits than the first page suggests.