Refund Policy

Refunds, eligibility, and processing timelines

Review the refund window, self-service steps, exceptions, and processing details for purchases from PropertyDataLabs.

Last updated:

At PropertyDataLabs, we strive to provide a transparent and fair billing experience. This policy outlines the conditions under which refunds are provided for our services.

Summary

  • 7-Day Refund Window: You are eligible for a full refund within 7 calendar days of your initial subscription purchase, any subsequent subscription renewal, or a Solo Lifetime purchase.
  • Exception for Subscription Non-Use: Outside the 7-day window, a refund for the most recent subscription charge may be considered if your account has had zero usage. This is a one-time courtesy, reviewed at our discretion.
  • Refund Requests: Eligible subscription refunds can be requested from the billing page, including eligible Solo Lifetime refunds.
  • Non-Refundable Items: Purchases for Cloud Credit packs and other one-time add-ons are non-refundable. Solo Lifetime follows the separate 7-day rule above.
  • Processing Time: Once approved, refunds are typically processed by our payment provider and returned to your original payment method within 5 to 10 business days. We have no control over the processing time, as it depends on your bank and/or credit card provider.

Subscription refunds

Eligibility (within 7 days)

If you purchased a subscription or your subscription was automatically renewed within the last 7 calendar days, you are eligible for a no-questions-asked refund.

How to Request a Refund

  1. Navigate to your Billing Page.
  2. Find the Refunds section.
  3. If the most recent payment is eligible, click Request refund.
  4. Review the order number, amount, and account-access warning.
  5. Type claim my refund, then click Claim refund to submit the request.
  6. You will receive a confirmation email once your refund is approved.

Important Notes

  • Each refund request is reviewed by our payment provider Paddle. It can take up to 24H for the refund to be approved. We do not have control over this process and cannot expedite it.
  • Upon approval, the refunded subscription ends and its recurring allowance and associated features are removed. Any separate active entitlement, including Solo Lifetime, remains unchanged. Without one, the account returns to the Free plan.
  • The 7-day window is calculated from the exact time of the transaction.

Ineligibility (After 7 Days)

If your purchase or renewal occurred more than 7 calendar days ago, you are no longer eligible for a self-service refund. We encourage users to manage their subscriptions and cancel before the renewal date if they do not wish to continue the service.

Exception for Verified Non-Usage

We may, at our sole discretion, issue a refund for the most recent billing charge if a request is made within 30 days of the transaction and we can verify zero usage on the account during that billing period. "Zero usage" is defined as no logins, no API calls, no data access, or any other interaction with the service's paid features. Our system logs are the sole and definitive source of evidence for determining usage.

This is a one-time courtesy per customer. To request a review under this exception, please contact us at support@propertydatalabs.com. A refund is not guaranteed.

Solo Lifetime refunds

Eligibility and request method

A Solo Lifetime purchase is eligible for a full refund within 7 calendar days of the exact transaction time. Request it from the Solo Lifetime section of your Billing Page. You may also contact us at support@propertydatalabs.com from the email address tied to the license.

Effect of a full refund

Requesting a refund does not change access while Paddle reviews it. When Paddle approves and processes the full refund, the Solo Lifetime license becomes inactive. Any separate eligible subscription or organization access remains unchanged; without one, the account is downgraded to the Free plan. Cloud credits purchased separately remain on the account because those credit-pack orders are separate and non-refundable. The retained credits can be used only while the account has eligible Cloud access. An account on Free can restore Cloud access by purchasing an eligible Pro plan in the future.

Solo Lifetime purchases older than 7 calendar days are not eligible under this standard refund window. This does not limit any mandatory rights that apply under applicable law.

Add-Ons and Other One-Time Purchases

Purchases for one-time add-ons, including but not limited to Cloud Credit packs, are non-refundable unless mandatory law requires otherwise. By completing the purchase of an add-on, you agree to this condition. If you have questions about this policy, please contact support before making a purchase.

General terms

Managing Your Subscription

It is your sole responsibility to manage your subscription and cancellation. We will not be held responsible for any charges incurred due to failure to cancel your subscription before the renewal date. If a renewal charge occurs and you do not claim an eligible refund within the 7-day window, the charge will remain and the subscription will continue until it is cancelled.

Processing and Timelines

While we submit refund requests promptly, we do not have control over the final processing time. The 5 to 10 business day estimate is provided by our payment partners. For specific questions regarding the status of a processed refund, please contact your bank or credit card provider.

Policy Changes

PropertyDataLabs reserves the right to modify this Refund Policy at any time. We will post any changes on this page and update the 'Last Updated' date. Your continued use of our services after changes have been posted constitutes your acceptance of the new policy.

Disputes and Chargebacks

We encourage our customers to contact us at support@propertydatalabs.com to resolve any billing issues before filing a chargeback.

In the event of a payment dispute or chargeback, you agree to allow PropertyDataLabs to provide the relevant financial institution with all necessary information to resolve the dispute. This includes evidence of your acceptance of our Terms of Service, proof of service usage from our system logs (including your IP address, login history, and feature usage), and our communications with you.

Changes

This refund policy may change from time to time. When the policy is updated, we will post the changes on this page.

  • September 30, 2026: Added self-service Solo Lifetime refund requests and clarified the post-approval Free-plan downgrade and retained Cloud-credit access boundary.
  • September 28, 2026: Added the Solo Lifetime 7-day refund terms and clarified that Cloud Credit packs remain separate and non-refundable.
  • July 23, 2025: Added an exception clause for refunds based on verified non-usage of the service.
  • July 3, 2025: Clarification of wording of the refund policy and addition of the chargeback section
  • January 1, 2025: Added the "Add-ons" section to the refund policy.
  • July 24, 2024: Updated the link to the account page to reflect the new URL.
  • March 10, 2024: Changed refund eligibility from "14 days" to "7 days".
  • October 30, 2023: Updated refund processing time from "5 business days" to "5 to 10 business days".
  • January 28, 2023: Creation of the refund policy.