---
title: "Billing, plans, invoices, and Cloud credits"
description: "Understand subscription controls, payment history, credit packs, and plan comparison."
canonical: "https://www.propertydatalabs.com/docs/web/billing-and-credits"
---

# Billing, plans, invoices, and Cloud credits

## Billing overview

Open **Settings → Subscription** to review the current plan, billing period, renewal date, current
cycle, and remaining Cloud credits. The usage bar compares credits used with the allowance for the
current cycle.

Billing and checkout actions are handled securely by Paddle. PropertyDataLabs does not store your
card details on its servers.

## Subscription actions

* **Invoices** opens payment history and receipts.
* **View plans** compares available plans and billing frequencies.
* **Cancel plan** starts the cancellation flow. Read the effective end date before confirming.
* **Update payment method** opens Paddle's secure payment-management flow.

An upgrade within the same billing interval takes effect immediately. Paddle credits the unused
portion of the current plan and charges the prorated difference. Switching from monthly to yearly
billing also takes effect immediately and starts a new annual billing cycle.

A downgrade is scheduled for the current renewal date, so the existing plan and features remain
active until then. Switching from yearly to monthly billing is also scheduled for the annual renewal
date. The Billing page shows a pending change and provides a cancellation action while the change is
still scheduled.

Plan changes can affect future limits and feature access. They do not rewrite completed Cloud
results. Review the confirmation window because changing away from a Team or Enterprise plan can
also remove organization access when the change takes effect.

## Invoices and receipts

The invoice table includes the payment date, product type, quantity where applicable, status, amount,
currency, and receipt link. A refund appears as a separate status. Select **Receipt** to open the
document provided by the payment processor. Read [Refunds and eligibility](/docs/subscription-plans/refunds)
for the eligibility rules, self-service steps, and processing timelines.

## Compare plans

Open **Settings → Subscription → View plans** and switch between Monthly and Yearly billing. The
comparison covers export formats, extension limits, Cloud tools and credits, organization features,
and support. The current plan is marked in the plan cards.

Prices and allowances can change, so use this screen as the source of truth before changing a plan.

The [Team plan](/docs/subscription-plans/team) and Enterprise plan are legacy plans for existing
subscribers. Neither is open for new registrations or subscriptions, so they are not offered as
upgrades. Existing Team and Enterprise subscribers should contact support before changing or
cancelling their plan to understand how the change will affect their organization.

## Cloud credits

Cloud credits pay for server-side property processing. Included credits are shown on the Dashboard,
Billing page, and Cloud job review pages. Monthly subscriptions add their monthly allowance each
billing cycle. Yearly subscriptions add the full annual allowance at the start of the annual billing
cycle—for example, yearly Pro adds 36,000 credits rather than 3,000 separate monthly deposits.

* Basic Importer and Aggregator processing costs one credit for each Zillow results page processed.
* Advanced Importer, Aggregator, and Fetcher processing costs one credit for each primary property
  processed. Units contained within a primary rental building listing do not cost extra credits.
* Monitoring uses credits for properties processed in each monitoring run.

For listing-based Cloud processing, a property uses a credit only when its data is successfully
retrieved. A property that cannot be retrieved uses zero credits. Successfully retrieved properties
can still have empty fields when Zillow does not provide every value.

One results page can contain up to 40 listings, and a job can process up to 20 pages per source URL.
An Advanced 20-page run can therefore use up to 800 credits per source URL. Read
[Basic vs Advanced exports and Cloud run costs](/docs/web/cloud/export-types-and-run-costs) for the
full comparison and worked examples. The completed result shows actual credit use.

## One-time credit packs

Open **Settings → Add-ons → View credit packs** when the account is eligible. Packs are one-time
purchases, do not change the subscription, do not renew automatically, and do not expire. Purchases
are final and non-refundable. Compare the pack size and unit price, then select the buy button only
when ready to open Paddle checkout.

Start with a smaller pack if the required volume is uncertain. A broad **Export all listings** job can
use more credits than the first page suggests.