---
title: "Contact PropertyDataLabs support"
description: "Choose a support channel and provide the details needed to resolve your question quickly."
canonical: "https://www.propertydatalabs.com/docs/help/contact-support"
---

# Contact PropertyDataLabs support

You can contact PropertyDataLabs by email, through the website contact form, or directly on X. Use
whichever channel is most convenient. Email or the contact form is usually best for a technical issue
that requires several details or screenshots.

## Contact options

### Email

Send your question to
[support@propertydatalabs.com](mailto:support@propertydatalabs.com?subject=PropertyDataLabs%20support%20request).
Use the email address associated with your PropertyDataLabs account when possible so the relevant
account and subscription can be identified.

### Contact form

Use the [PropertyDataLabs contact form](/legal/contact) when you prefer to write from the website. You
can also select **Help → Contact us** from an authenticated web-app page.

### X (formerly Twitter)

For a short question, contact Yann directly on X at
[@yannhulot1](https://x.com/yannhulot1). Email or the contact form is better when the issue contains
several steps, job details, or screenshots.

**Paid customers receive priority support**

  Support requests from paid customers are prioritized. We usually respond very quickly, including
  to questions from free users, but the exact response time can vary with request volume and the
  complexity of the issue.

## What to include

Providing the following information can reduce follow-up questions:

* the email address associated with the account;
* the affected feature, such as the Extension, Cloud Importer, Monitoring, Aggregator, or Fetcher;
* the job or result name and its approximate completion time, when applicable;
* what you expected to happen and what happened instead;
* the complete visible error message;
* the steps needed to reproduce the problem;
* a screenshot with sensitive information removed, when it helps explain the issue.

For an apparent service-wide problem, check **Status** in the web app before submitting a report.
Active incidents and recovery updates appear there.

## Keep credentials private

Never send your password, two-factor authentication code, browser-extension login code, complete
payment-card details, or another person's private information. PropertyDataLabs support does not need
these credentials to investigate an issue.