---
title: "Troubleshooting guide for Zillow Data Exporter"
description: "Learn how to troubleshoot the Zillow Data Exporter extension."
canonical: "https://www.propertydatalabs.com/blog/zillow-data-exporter-troubleshooting-guide"
publishedAt: "2022-08-22"
lastModified: "2025-07-17"
---

# Troubleshooting guide for Zillow Data Exporter

![Zillow Data Exporter extension](https://www.propertydatalabs.com/img/zillow-data-exporter-troubleshooting-cover.webp)

## How does the [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) extension work?

[Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom)
is an extension that exports property listings from [Zillow](https://www.zillow.com).

It is dependent on [Zillow](https://www.zillow.com) as [Zillow](https://www.zillow.com) has all the data that we need to export. To work properly, [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) needs to be able to read the webpage in your browser and find the elements that contain the information desired.

These elements are then processed so that we can create a file with a **CSV** or **Excel (.xlsx)** format that can be imported into other software such as **Excel** or **Google Sheets**.

[Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom)
may stop working from time to time when [Zillow](https://www.zillow.com) updates their website.
There is unfortunately not much that can be done about that.

## Watch the troubleshooting video

Please watch the video below that will walk you through how to troubleshoot the extension.

[Update Zillow Data Exporter](https://www.loom.com/embed/59f17bc879c94e418e7835f853d1da1a)

  Troubleshooting video for Zillow Data Exporter.

## Common problems

### The extension has never worked at all

After installing [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) it is possible that extension does not work straight away.
This is expected. The extension should work again once the webpage has been re-loaded.

### Nothing happens when you click the "export" button

There is no indication that the extension is working. When you press the export button, nothing happens.
The overlay may or may not appear. The file is not automatically downloaded on your computer.

### The extension doesn't work when you are on a different website

[Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) only works on the [Zillow](https://www.zillow.com) website.
If you try to use it on another website, it will not work.

### The extension doesn't work when you are on a different browser

Depending on your [Chrome](https://www.google.com/chrome/) settings, when you install the extension on one browser, it may not be installed in all your browsers.

For example, I have my work computer and my personal computer. Both computers have [Chrome](https://www.google.com/chrome/) and also [Firefox](https://www.mozilla.org/en-US/firefox/new/) installed.
Because I am logged with my [Google](https://www.google.com) account in [Chrome](https://www.google.com/chrome/) on my work computer and on my personal computer, if I install an extensions in one of the [Chrome](https://www.google.com/chrome/) browsers, the extension will be installed on both.

If you are not logged in [Chrome](https://www.google.com/chrome/) on a second computer, then the extension will not be present. You will need to download it again or log in [Chrome](https://www.google.com/chrome/) with your [Google](https://www.google.com) account.

If you are using a computer that does not belong to you, you most likely will have to re-install the extension in [Chrome](https://www.google.com/chrome/).

### The extension is out of date

When a new version of [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) is released, the extension should be automatically updated but every once in a while, it may not happen properly.
Reloading the extension should fix the problem.

You can find a detailed video tutorial on how to update the extension below.

[Update Zillow Data Exporter](https://www.loom.com/embed/e7ca303a53b3496188fda9e80a670688)

  Video tutorial on how to update the extension manually.

### The extension used to work but now doesn't

When [Zillow](https://www.zillow.com) updates their website, the extension may stop working. That is because [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) may not be able to find the elements that contain the information desired.

If that happens, unfortunately, you will have to wait until I have made some changes to the extension and released a new version before being able to export the listings.
This can take up to **two** or **three** days in general.

## Potential solutions

### Check the website

Please make sure that you are on the [Zillow](https://www.zillow.com) website before trying to export listings.
The extension only works on the [Zillow](https://www.zillow.com) website.

### Check the browser

Is your [Chrome](https://www.google.com/chrome/) browser up to date?
If an update is pending, please update your browser before trying again to export listings again.

### Check the extension

Is the extension icon showing your extension menu of your [Chrome](https://www.google.com/chrome/) browser?

*NOTE: You should **pin** the extension icon to the top right corner of your browser for easier access.*

### Reload the webpage

Try reloading the webpage before exporting the listings. [Zillow](https://www.zillow.com) may have updated their website recently.
It is also possible that [Zillow](https://www.zillow.com) had not finished loading when you first tried to export the listings.

Unfortunately [Zillow](https://www.zillow.com) needs to download a lot of data to display the properties properly.

Depending on your download speed, the webpage may be unresponsive for a while.
I recommend waiting a few seconds before trying to export the listings again.

I also would advise you to use and ad-blocker when browsing the [Zillow](https://www.zillow.com) website.
You will see a faster loading speed when browsing the [Zillow](https://www.zillow.com) website with an ad-blocker.

I can recommend you the [AdBlock](https://adblockplus.org/) extension for [Chrome](https://www.google.com/chrome/).

*NOTE: I am not affiliated with [AdBlock](https://adblockplus.org/) in any way and I am not getting any financial compensation from this company. I just like their product.*

### Restart the browser

If the previous steps have not helped, restart your [Chrome](https://www.google.com/chrome/) browser.

### Uninstall the extension and install it again

If the previous steps have not helped, uninstall the extension and install it again.
Sometimes an extension does not get installed properly.
It is a rare event but it has been known to happen.

Once uninstalled, you can download the extension again [here](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom).

### Restart your computer

If you have seen the **IT Crowd**, you'll know what you need to do.
Try restarting your computer.
It's the simplest thing but sometimes a good restart is all that is needed to fix the problem.

## Report the problem

Unfortunately sometime, no matter how hard we try, we can't find a way to fix a problem.
If you have tried all the steps in the **Potential solutions** section above, and still have a problems, please report the problem to [me](/legal/contact/).

The more users report the errors and the more information I receive about them, the better the extension will be for everyone.
The worst thing you can do as a user when the extension stops working is to **not report it**.

So, please do not hesitate to contact [me](/legal/contact/) if something doesn't work as expected.

## Be patient and understanding

I know how frustrating it can be when you are trying to accomplish a task and then suddenly something goes wrong.
A broken website or a broken browser extension is a problem for the users as well as for the creator(s)/developer(s)/maintainer(s) of said website or extension.

As an [Indie Hacker](https://www.indiehackers.com/), there isn't a single day when I don't worry about [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom).

It is always on my mind and I try to do right by my users.

Sometimes when the frustration builds up, it can be tempting to just unleash all your rage and frustration at the person on the other end of a Tweet or an email.

I get it. It is a catharsis but it is not an excuse to not be respectful and forget that the developer behind the product is a human being just like you who is probably trying their hardest to fix the issues that you are currently having.

In the case of [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom), I am also at the mercy of the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) reviewers.
You see, when I want to update [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom), I have to wait for the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) reviewers to manually review and approve the new version of the extension.

This process happens every time I update the extension.
This process is frustrating and to be completely fair despite having gotten better in the last few years, it cannot be bypassed.

If the review process did not exist, the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) would be overrun by scams and malicious extensions.

To give you an idea of how long it takes to release a new version of [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom), let's assume that a user reports a problem on **Monday** morning.

During the day, I work at my day job which finishes around **5pm**.

I, then start investigating the problem after dinner and even though I may have found a solution, I will usually wait until the next morning to verify that everything is working as expected.

This is not a process that can be rushed. As a developer, there is no worse problem than fixing one bug and creating two new bugs in the process because the fix was actually inadequate/rushed.

Assuming everything goes well, I submit the new version of the extension to the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) around **9am** on **Tuesday**.

Then the wait begins. The reviewers of the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) can request changes to the extension if they feel like it violates the [Chrome Web Store](https://chromewebstore.google.com/category/extensions) guidelines.

That means once again I may have to make more changes and re-submit the new version of [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) for approval.
When you submit the extension for review, you may have to wait a random amount of time depending on the number of people waiting in the queue.

Sometimes the wait can be less than **24 hours** and sometimes it can last **3 or 4** days.
There is no way to know for sure as we are not told what our position in the queue is.

So in this example, I wouldn't expect the extension to be approved in less than **24 hours**.

In the end, that means that a bug that was reported on **Monday** morning will be fixed at the earliest on **Wednesday** morning if everything goes well.

In order to avoid this process as much as possible, I try to make [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) as resilient and as bug-free as possible.
Nevertheless, software will always have bugs and since we are humans, we all make mistakes: **errare humanum est** as the saying goes.

[Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) may stop working properly from time to time,
if that happens, please accept my apologies and do not hesitate to [report the problem](/legal/contact/) to me.

## Be proactive

I am always looking forward to hearing from my users and learn how I can make their lives easier.
The more people contact me and report the little issues they encounter, the better the extension will be and the less bugs there will be.

Please feel free to contact me if you have any suggestions or ideas on how to make [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) better.

I would very much appreciate it.

## Get in touch

You can always contact me [here](/legal/contact/) if you have any questions or suggestions or on [X (formerly Twitter)](https://x.com/yannhulot1).
I'll try to get back to you as soon as possible.

## Conclusion

Thanks for reading this blog post.

I hope that if and when the time comes that [Zillow Data Exporter](https://chromewebstore.google.com/detail/zillow-data-exporter/amgdkfaadejipgcjankdolopgcemolom) stops working for you,
you will be able to find a solution to your problem quickly by following the steps outlined above.